On 28 November 2007, the Automobile Association of Malaysia (AAM) renewed an agreement that will see it remaining committed and continuing to provide
Oriental Capital Assurance Berhad (OCA) policy holders with an Auto Rescue service. The Auto Rescue program that was first pioneered with OCA in 1999, benefits an average of 40,000 policy holders per year, with AAM attending to between 1,000 and 1,200 calls for assistance per month. OCA is also one of AAM’s largest fleet customers.

Signing the agreement on behalf of AAM recently was its Vice-Chairman Wan Zaharuddin Wan Ahmad while representing OCA was its Chief Executive Officer and Executive Director Mohd Yusof Idris, witnessed by OCA Retail Business Development Manager Mazlan Mohd Tahir and AAM Committee Member Mohd Yusof Abu Othman. Also present was AAM General Manager Samuel Saik Wai Loon.

“Being one of the first insurance companies in Malaysia to pioneer breakdown assistance and introduce this valuable service to its policy holders, we are extremely honored that OCA has continued to place its trust on AAM,” said Wan Zaharuddin. Wan Zaharuddin added that the relationship built over the last nine years with OCA has also enabled AAM to create not only a valuable but very strong brand presence in the market. The Auto Rescue program which is automatically extended to all OCA policy holders, offers a wide range of services and privileges, from 24-hour breakdown assistance and minor on-the-spot repair service worth up to RM120 throughout Malaysia, technical and legal advice, to car inspection and valuation services.

Other privileges include issuance of international driving permits, rental of baby bassinets and child safety seats, a 24-hour battery delivery service, car care courses and assistance to renew road tax and transfer of ownership. The program also offers special discounts on hotel accommodation, travel and tour packages, selected mail order merchandise and for rental of vehicles. Wan Zaharuddin said several other new and exciting products were also in the pipeline for AAM as it gears up to strengthen and provide a more comprehensive suite of services to Malaysian vehicle owners.

Oriental Capital Assurance Berhad (OCA) had been amongst the prime market players in the country with its beginnings dating back to pre-war period where several leading insurers in the Orient established their businesses onto our shores. In heeding to the nation’s development policy in the nineties, these overseas insurers merged their operations to one entity known as United Oriental Assurance (UOA) in 1996 with Malaysians having majority control in the company.

Thereafter in 2002, the company underwent another transformation through a corporate marriage between UOA and Capital Insurance Berhad. Oriental Capital Assurance Berhad, as the merged company is named, repositioned the portfolio of businesses, customers and products to create a mix with a higher potential for growth.