The Automobile Association of Malaysia’s (AAM) Technical Department is divided into four units
• Operations • Maintenance • Battery • Vehicle Inspection & Valuation

On average, the KL Main office receives between 200 and 400 calls for assistance on a daily basis.

It has some 95 mechanics and tow-truck drivers who work around the clock in three shifts, patrolling the city on motorcycles, in vans and tow-trucks.

“At any one time, we will have some 30 mechanics and vehicles on the road to provide all forms of road assistance to our members,” said Technical Officer Taufik Abu Bakar. Taufik is also head’s the Vehicle Inspection & Valuation Unit.

“The calls come in as early as 5am daily.” AAM also has an Accident Care Programme where In the event of an accident, personnel from the nearest AAM call centre is immediately dispatched to the scene to assist and provide members with guidance. This is to ensure that members are protected from being bullied by unscrupulous tow-truck and independent workshop operators. AAM has also set-up a special motorcycle patrol unit for the purpose of dispatching its personnel to the scene of the accident quickly.

All of AAM’s vehicles at the KL Main office are maintained by its own team of four mechanics. Major or structural repairs however, are conducted by third parties.

On average, each vehicle clocks between 100 and 200km per shift, registering between 7,000 and 9,000km per month. The tow-trucks are fitted with brand new tyres every three months while the vans every three to six months.

“We have to make sure that our vehicles are in good
condition at all times. There’s practically no rest for the
vehicles except for repairs.”